Privacy Policy big777 — Your Data, Our Responsibility

1. Information We Collect

Big777 collects various types of personal information to ensure the services we offer run smoothly, securely, and meet the needs of every member. In general, the information collected falls into two main categories:

1.1 Information You Provide Directly

• Registration Information: Full name, date of birth, identification card number, gender, residential address, mobile number and email address.
• Financial Information: Bank name, bank account number, digital wallet type used, and other payment details required to process deposits and withdrawals.
• KYC Verification Documents: A copy of your identification card or passport, recent proof of address such as a utility bill or bank statement, and a selfie photo for identity verification purposes.
• Support Communications: Records of conversations with the big777 customer support team, including enquiries, complaints and feedback you have submitted.

1.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, device operating system, screen resolution and language settings.
• Usage Data: Pages visited, session duration, games played, total wagering amount, transaction history, and activity patterns within the platform.
• Location Data: Approximate geographic location based on IP address for security and regulatory compliance purposes.
• Cookie Data: Session information and preferences stored via cookies and similar tracking technologies.

2. How We Collect Data

Big777 collects your personal data through the following channels:

• Registration Form: When you create a new account at big777, basic information is collected to set up your profile.
• KYC Process: When you submit identity verification documents to complete the Know Your Customer process.
• Platform Activity: Automatically collected when you use the big777 website or app, including while playing, making financial transactions and interacting with platform features.
• Direct Communications: When you contact our support team via live chat, email, or other provided communication channels.
• Business Partners: In some cases, big777 may receive information about you from trusted business partners such as payment service providers, subject to your consent.

3. Purpose of Data Use

Big777 uses collected personal information solely for legitimate and transparent purposes. Below is a summary table of data usage purposes:

4. Information Sharing

Big777 takes a strict approach to data sharing. We do not sell or rent your personal data to any third party for their own commercial purposes. However, in the course of operating the platform, we may share your data with the following parties under limited circumstances:

• Payment Service Providers: To process deposits and withdrawals securely, the required transaction information is shared with registered and trusted banks and digital wallet providers.
• Game Service Providers: Third-party game software providers may receive the minimum technical data required to ensure games function properly.
• Competent Authorities: big777 will disclose personal data to government authorities, law enforcement bodies, or tribunals if required by Malaysian law or a valid court order.
• Associated Companies: Within the big777 group of companies, data may be shared for internal management, audit, and financial reporting purposes, provided that equivalent data protection standards are upheld.

5. Cookies & Tracking Technologies

Big777 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage patterns. There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects anonymous data on how users interact with the platform to help us identify popular pages and areas requiring improvement.
• Functional Cookies: Stores your preferences such as language, display settings and login information to streamline your platform experience.
• Analytics Cookies: Helps us understand aggregate traffic patterns and user behaviour for platform improvement purposes.

You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality and user experience of the big777 platform.

6. Data Security

Big777 continually invests in security infrastructure to ensure your personal data is protected at all times. The security measures we implement include:

• 256-bit SSL encryption for all data transmission between your device and our servers.
• Multi-layered firewalls and intrusion detection systems active 24 hours a day, 7 days a week.
• Two-factor authentication (2FA) is available to protect your account from unauthorised access.
• Continuous security monitoring and periodic penetration testing by independent security experts.
• Strict access controls — only authorised staff may access member personal data, and all access is logged for audit purposes.
• A clear incident response procedure to ensure any security breach is addressed promptly and you are notified in a timely manner.

7. Data Retention & Deletion

Big777 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, meet legal requirements, and resolve any disputes. In general:

• Active account data is retained for the entire duration your account remains active at big777.
• After account closure, financial records and identity verification documents are retained for a minimum of 7 years in accordance with Malaysian legal requirements for anti-money laundering (AML) compliance purposes.
• Customer support communication data is retained for 3 years after the last interaction.
• Technical logs and analytics data are retained for 12 months before being deleted or anonymised.

Once the retention period ends, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

8. Children's Privacy

Big777 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under 18 years of age. Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

If you believe a child has registered on the big777 platform, please contact our support team immediately so that appropriate action can be taken.

9. Third-Party Links

The big777 platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites or services. big777 is not responsible for the privacy practices of third parties and recommends that you read the privacy policy of every website you visit. Please exercise caution and review the privacy policies of other websites before providing any personal information.

10. Changes to Privacy Policy

Big777 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to you via an in-platform notification or email to your registered address. The effective date of any changes will be clearly stated at the top of this document. Your continued use of the big777 platform after such changes take effect constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the big777 Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the big777 platform
• Response Time: big777 endeavours to respond to all privacy-related enquiries within 72 business hours